Focus on the people that make the client distinctive -- board members, staff, volunteers, donors, service users and other stakeholders.

Help the client identify its special strengths and unique opportunities for growth and development.

Define the client’s needs clearly, identify practical options, and develop an effective action plan.

Assist the client in implementing the action plan to achieve maximum organizational effectiveness.

Teach how growth-producing change is accomplished, so the client can internalize the capacity for continuing renewal.